iKode Helpdesk helps to set up a web-based help desk software easily for your website to deliver excellent customer service.It's aims to track and solve customers' troubles and save your staff' time. It is an easy to install and integrate help desk and trouble ticket software written in PHP.
The main features of Ikode helpdesk
- Clients can submit ticket from the web or via emails.
- Tickets review and modify can be done by clients themselves.
- Allows clients to reply tickets directly via email if they have further questions.
- Administrator can set up the most Frequency Asking Questions into knowledgebase, so the clients can search and browse related Knowledgebase articles before final ticket submission.
- Canned responses can be created to aviod typing the same reply to different customer for many times.
- The front end interface can be customized by staff to meet their site style.
- The database in iKode Helpdesk X can be backed up, repaired and restored to avoid the data losing.
- The system can firstly dispatch the newest tickets to the user who is online.
- Allows administrator to assign the ticket to the specified staff.
Relate Link: http://phpkode.com/projects/item/ikode-helpdesk-x/
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